Terms & Conditions - The Shaftesbury Hotels Collection
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Terms & Conditions

At The Shaftesbury Hotels Collection we take great care to provide you with the best and most helpful information through our website, and invite and advise all our visitors to read and understand our terms and conditions carefully before finalizing their bookings.

By making a booking via our website, you also accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.


All the information on this website pertains to 'The Shaftesbury Hotels Collection' and also information specific to every hotel in The Shaftesbury Hotels Collection. We have taken great care to make this website as clear and informative as possible and all the information here is presented with great care and attention; however will not guarantee the information is presented correctly. And we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.

We also try to ensure that all information presented on our website is accurate, appropriate and up to date, and these benchmarks are reviewed in a timely fashion. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings.

If as a consumer you feel that certain piece / type of information is expressly needed and you cannot find it on your website, please do not hesitate to contact us and we will rectify or will provide the information required without delay.


Individual Bookings:

The bookings will only be undertaken by providing credit card details. We accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.

Completing the reservation form will not constitute a confirmed reservation. The Shaftesbury Hotels Collection will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.

Group Bookings:

All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings.

For more information on Individual/Group Reservations please contact Shaftesbury Reservation on reservations@theshaftesbury.com or + 44 (0) 20 7479 2255 and Park Grand Reservations on reservations@parkgrandlondon.com or 44 (0) 20 7479 2266


Flexi rates are exclusive to The Shaftesbury Hotels Collection only. We guarantee the availability of a room at any of the Shaftesbury participating hotel except the BW Premier Shaftesbury Piccadilly and the Montcalm Hotel London depending on Availability. Upon arrival at the hotel, Front Desk Personnel will, subject to availability, provide the room that you have booked for in the same hotel or in an alternative hotel in the group. You will be provided with complimentary transfer to take you to the nearby hotel of similar standards within The Shaftesbury Hotels Collection.


If you need to amend or cancel your booking, you can now do it online. Simply go to View/Modify Reservation' to make changes to your booking or 'Cancel Reservation' to cancel your booking and enter your reservation-id and email address. Your booking details will be displayed and you will be able to make the amendment.


Individual Bookings:

Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, the hotel will charge for one night's accommodation.

Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking.

Group Bookings:

All Group Bookings of 5 rooms or more are subject to different agreed conditions as set above for Individual bookings. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified, unless otherwise agreed in writing. All cancellations must be made directly to the Groups' Desk London by fax or email and we will ask for proof of written cancellation.

Early Departure Policy:

Guest checking out prior to their departure date will be charged an early departure/cancellation fee, equivalent to one night charge.

For more information on Individual/Group Cancellation please contact Shaftesbury Reservation on reservations@theshaftesbury.com or + 44 (0) 20 7479 2255 and Park Grand Reservations on reservations@parkgrandlondon.com or 44 (0) 20 7479 2266


The Shaftesbury Hotels Collection London is founded on a strong practice and is committed to maintaining excellent and efficient service. For more information on Booking Care Charter please click here .


The Shaftesbury Hotels Collection London respect your privacy. For detail information on our Privacy and Cookie policy please click here.

Non Smoking Policy

In keeping with the global initiative and while adhering to applicable laws, rules and regulations, The Shaftesbury Hotels Collection continually strives to accord a smoke free environment for all our guests, visitors and employees. This smoke free environment is to be maintained, and hence smoking is strictly prohibited in the in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities.

Those not complying with the smoke-free law, will be committing an offence against the law. The fixed penalty notice applicable on the person smoking is £200.00. We kindly request you to respect the law and abstain from smoking in the hotel.


Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel, they are not subject to the policies and restrictions that apply to other pets or animals.


Any images clicked at the property or taken from our websites/collateral may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by the Marketing department. For more information please contact us on pr@theshaftesbury.com


  • The hotel welcomes guests of all ages and our aim is to make travelling with the family even more enjoyable.
  • Children up to 2 years may share their parent's room at no extra charge. Baby cots are available upon request (subject to availability) and advance booking is required.
  • Children aged 18 years and under may not occupy a hotel room on their own and must be accompanied by a responsible adult.

Photo-ID requirement for British Citizen

Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo

Photo-ID requirement for UK Residents

Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.

Photo-ID requirement for EU Residents

Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.

Photo-ID requirement for NON-UK & EU Residents

Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.

The Management
The Shaftesbury Hotels Collection

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10% Off exclusively for PCR members

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